Privacy Policy
We value your privacy. Learn how we collect, use, and protect your personal information.
1. Introduction
SmartConnect Nigeria Limited (“we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services. By using SmartConnect, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Service, including:
- Personal Identifiable Information: This includes your name, email address, phone number, and billing information necessary to process transactions.
- Transaction Information: Details about the services you purchase, including date, time, amount, and service type.
- Usage Data: Information about how you access and use our Service, including your IP address, browser type, operating system, referring website, pages viewed, and actions taken while using the Service.
- Device Information: Information about the device you use to access our Service, including hardware model, operating system, and unique device identifiers.
3. How We Collect Information
We collect information through:
- Direct Interactions: Information you provide when you create an account, make a purchase, or contact customer support.
- Automated Technologies: Cookies, web beacons, and similar technologies that collect information about your interactions with our Service.
- Third-Party Sources: Payment processors and verification services that help us process transactions and verify user identities.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process and complete transactions
- Send transaction confirmations and receipts
- Provide customer support
- Send administrative information, such as updates to our terms and policies
- Send promotional communications about new services, special offers, and other information we think you may find interesting
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraudulent activities
- Comply with legal obligations
5. Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Business Partners: Telecommunications companies and utility providers necessary to fulfill your service requests.
- Legal Authorities: If required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure socket layers, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request the deletion of your personal information
- The right to object to or restrict the processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@smartconnect.com.ng
Phone: +234 701 6700 533
Address: Suite 202, Dakuci Plaza, Gimbiya Street Area 11, Abuja, Nigeria
