Frequently Asked Questions
Find answers to common questions about our services, transactions, and more.
What is SmartConnect?
SmartConnect is a platform that provides affordable mobile data, airtime, and bill payment services. We offer competitive prices for all major networks in Nigeria – MTN, Airtel, Glo, and 9mobile.
How do I create an account?
Creating an account is simple. Click on the ‘Register’ button at the top of our website, fill in your details, verify your email address, and you’re good to go!
Is my personal information secure?
Yes, we take security very seriously. All your personal information is encrypted and stored securely. We do not share your information with third parties without your consent.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and wallet funding. All transactions are processed securely.
How do I contact customer support?
You can reach our customer support team via email at support@smartconnect.com.ng, through our live chat feature or by messaging us through whatsapp (preferably).
How soon after purchase will I receive my data?
Data purchases are processed and delivered instantly. You should receive a confirmation message from your network provider within seconds of a successful transaction.
What should I do if I don't receive my data after purchase?
If you don’t receive your data within 5 minutes of purchase, please contact our customer support team with your transaction details, and we’ll resolve the issue promptly.
Can I purchase data for others?
Yes, you can purchase data for friends and family. Simply enter their phone number during the purchase process.
What's the difference between SME and gifting data?
SME data plans are designed for business use and often come at better rates, while gifting data allows you to purchase data that can be transferred to someone else’s line.
How long is the validity period for data plans?
The validity period varies depending on the plan. Most plans are valid for 30 days, but we also offer plans with different validity periods. The validity is clearly stated for each plan.
Is there a discount on airtime purchases?
Yes, we offer more than 1% cashbacks on all airtime purchases across all networks.
Can I schedule airtime purchases?
No, we’re looking forward to integrating it into Smartconnect in the future.
Is there a minimum or maximum amount for airtime purchases?
The minimum amount for airtime purchase is ₦50, while the maximum depends on your wallet balance and transaction limits.
Can I convert airtime to data?
Yes, some networks allow you to convert airtime to data. However, this is done directly through your network provider, not through our platform.
What happens if I enter the wrong phone number for airtime?
Unfortunately, airtime purchases are final and cannot be reversed once completed. Please double-check the phone number before confirming your purchase.
What bills can I pay through SmartConnect?
You can pay for Cable TV subscriptions (DSTV, GOTV, Startimes), electricity bills for all DisCos, and various other utility bills.
How do I verify my meter number for electricity payments?
You can verify your meter number by selecting your electricity provider and entering your meter number. The system will display your details for confirmation before payment.
Are there additional charges for bill payments?
No, we do not charge any additional fees for bill payments. You pay exactly the amount required by the service provider.
How long does it take to process bill payments?
Bill payments are processed instantly. You should receive confirmation within minutes of a successful transaction.
Can I get a receipt for my bill payment?
Yes, you can download or print a receipt for any transaction from your transaction history in your account dashboard.
What is your refund policy?
Refunds are processed on a case-by-case basis. If you encounter any issues with your purchase, please contact our customer support team with your transaction details.
How long does it take to process a refund?
Once approved, refunds are typically processed within 1-3 business days. The time it takes for the funds to reflect in your account depends on your bank’s policies.
What should I do if my transaction fails but I'm debited?
If your transaction fails but you’re debited, please contact our customer support team immediately with your transaction details. We’ll investigate and resolve the issue promptly.
How do I report a problem with my purchase?
You can report a problem through our live chat, email support, or by calling our customer service line. Please provide as much detail as possible, including your transaction ID.
Can I cancel a pending transaction?
Pending transactions are cancelled automatically, you can reach our support if it’s otherwise. However, once a transaction is completed, it cannot be canceled.
